Return Policy (15 Days)

We want you to be fully satisfied with your purchase. If you are not, you may return eligible items within 30 days of delivery for a refund or exchange.

Eligibility for Returns

To qualify for a return:

• Item must be unused, unworn, and in the same condition received
• Item must be in its original packaging
• Proof of purchase (receipt or order confirmation) is required

Non-Returnable Items

The following items cannot be returned:

• Final sale or clearance items
• Gift cards
• Personalized or custom-made products
• Items damaged due to misuse or normal wear

Return Process

1. Contact us at info@silkbits.com to request a return authorization

2. Provide your order number and reason for return

3. Once approved, ship the item to the address provided

4. Customer is responsible for return shipping unless the item was defective or incorrect

Refunds

Once your return is received and inspected, we will notify you of approval

Please allow 5–10 business days for the refund to process

Approved refunds will be issued to your original payment method

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at info@silkbits.com.

Damaged or Incorrect Items

If you received a defective, damaged, or incorrect item, contact us within 48 hours of delivery with photos, and we will resolve the issue promptly at no additional cost.

Restocking Fee

Approved returns may be subject to a 2% restocking fee, which will be deducted from the refund amount.

This fee applies to returns that are not due to our error, including but not limited to:

• Items no longer wanted
• Incorrect items ordered by the customer
• No restocking fee will be charged for:

• Defective or damaged items
• Incorrect items sent by us